Yes, you can add two custom questions for your business and, if you have more than one outlet or location, you can choose different custom questions for each venue.

First, you need to choose the Question settings for that outlet from your main Account menu. 

Custom questions will run along your main rotation of core questions and enable you to dig into more outlet or wider business-specific issues. 

To add a custom question simply click on the green box marked 'Add Custom Question' next to your empty question slot. 


This will take you to the Question Library.  Here you will find a wide variety of questions, each listed under one of the five core categories for your business sector.  Search through the lists, find the question that takes your liking and simply click the blue 'Add' button.


Once you have done this, the question will be added to your card payment device the next time that you upload ratings to TruRating.


You can delete a custom question at any point by clicking on the delete icon that appears to the right of the question subject in your Question menu.


If none of the questions in the Question Library suit your need, you can send a request for your own question by scrolling down to the form at the bottom of the custom question page.


We will then look at the question that you would like to ask and will send you back some suggestions that will fit into the text space available on your card payment device.

It is worth noting that the scores received from your custom questions are never included in your TruRating score.

This is to ensure that you can experiment with custom questions without the concern that any results might affect your overall TruRating.

You can view the results of your custom questions by selecting  Question Deepdive from the Report pick-list at the top left of your screen.

Please click here to read more about Question Deepdive